As the nation continues to face rising gas prices, Element is interested in making your field force more efficient by reducing truck rolls and the number of miles driven per job. Element's customer service representatives know that unnecessary truck rolls cost money and they are trained to exhaust all possibilities before scheduling a work order.
Element's call center management applies a series of cable, broadband and telecommunications industry best practices and processes where all CSRs first determine your subscriber's account information. Element's CSRs next check the connections between the TV and the wall or the TV and the set-top box. Our CSRs can auto program the TV if appropriate and also reset receivers. They can even make sure the subscriber is able to use a remote control. Our call center operations reduce dispatches to the field.
By connecting our clients with CSG Systems software suites, Element embraces technology that helps automate functions before work orders are sent. Our advanced customer care support results in productivity improvements and cost effectiveness.
Learn more about Element's Workforce Automation Solutions.
Billing services, tech support and a customer service call center to drive your business