Workforce Express TechNet

Connect Technicians to Your CSRs in Real Time

Connect your field technicians to your back-end operations in real time and keep costs down as you make your customers' lives easier. Through Element, you can now have the same innovative technology that all the major franchise operators are using, such as CSG Systems' Workforce Express TechNet.

TechNet, by industry leader CSG Systems, makes available convenient two-way communication between dispatchers and technicians through any Web-enabled cell phone, handheld Microsoft Windows CE, Pocket PC or laptop.

With these handheld devices, your technicians will be there on time, equipped with the tools, information and skills needed to complete work orders. As they perform work order completion, service changes and upgrades, cash collection transactions and addressable transactions, your CSRs are kept informed.

This solution improves technician efficiency, CSR and dispatch knowledge and, in short, your bottom line.

Sample visual of Tech Net report on a cell phone.

Learn more about Element's Workforce Automation Solutions.


Billing services, tech support and a customer service call center to drive your business