Tech Support

Our Decades of Industry Experience Gives You Peace of Mind

Element offers its clients the insights and best practices of a skilled team of industry experts. Our trained technical support engineers handle over 90,000 calls a month supporting 100,000 cable and internet subscribers and an additional 300,000 hotel rooms. These experienced professionals work to provide an unmatched excellence in technical support solutions.

Through the application of software solutions from industry leader CSG Systems, Element gives your company advanced customer service without you adding a single staff member.

Today's consumers want access to the latest products and services and are not willing to sacrifice convenience or quality. Element will help you meet the demands of today's consumer with a cost efficient, customized package of services featuring our expert customer support solutions.

Products:
•High Speed Internet Support
•Tier 2 Internet Tech Support
•Tier 3 Internet Tech Support
•Video Tech Support
•Voice Technical Support
•NOC Monitoring
•Industry Experience

Specializing in the following systems and programs:

Ticket Systems
Computer Associates
SoFront
Remedy
Resolv, Inovaware
Elements' ETS &
Many other proprietary systems

Markets
ADSL / VDSL
HPNA
Dial up
Wi-Fi
Ethernet
Cable/Coax
Powerline

Provisioning System & E-mail Systems
WiBoss
Aradial
IRIS
Passym
Head-End Systems
Cisco
Colubris
Nomadix
Monowall
Pfsense
Airpath
Knovative
Terayon
Zyxel
IP3
SMC
Linksys
Dlink
Pronto
Multiple Proprietary Systems
*Protected by NDA

Modem/CPE
2 wire
Motorola Surfboard
TuT
Cisco LRE
Hitron
Elastic
Switches
Paradyne DSLAM
SMC DSLAM
HiTron
TUT
Teledex
Cisco LRE / Cisco Etherner
HP Ethernet and Fiber family
DLINK
Linksys
Wi-Fi
Trango
3com
Moto Canopy
Strix Systems
Cisco
Dlink
Linksys
Buffalo
Netgear

Monitoring
SNMPC
Nagios
OpenNMS
Cacti
MRTG
PRTG
CAS *inhouse

Billing services, tech support and a customer service call center to drive your business