Search
by Industry

Conversion

We'll Give You a Seamless Conversion Process Without Customer Disruption

Element offers its clients the best practices of a skilled team of industry experts including a Conversion Team. Through the application of software solutions from CSG Systems, Element provides a seamless conversion process without a company’s customers ever experiencing a disruption in billing or customer care. We follows a simple ten-step conversion process that efficiently converts a new client. For a visual representation, see the flyer below.

Element offers clients access to our Training Department with in-house Cisco CCNA, CompTIA+, digital video, analog video and VoIP technical programs as well as client-specific training. Element has a Research and Development Department that created (and supports) our proprietary ticketing system. Our Quality Assurance Department analyzes your account needs for the best possible customer service.

By connecting our clients with CSG Systems’ software solutions, Element streamlines a company’s billing and customer care processes. Due to CSG’s comprehensive approach to front- and back-office business, they are a leading provider of customer care and billing solutions for the worldwide communications market, including cable television, direct broadcast satellite and IP services. Together, our advanced customer care support results in productivity improvements and cost effectiveness.

Want to learn more? Download our brochure here.

"The Flow of Conversion " (675KB PDF)