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Proud to Work With Partners Who Are Leaders in Their Industries

Element Customer Care relies on the experience and longevity of its corporate partners to achieve our mission and provide the best possible customer service. Together with our partners, we serve over 100,000 customer subscribers with billing solutions, tech support and our elite customer service call center. 

 
Headquartered in Englewood, Colorado, CSG Systems International (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. The CSG Systems Web site is www.csgsystems.com.

• #1 in US Cable Billing
• 45% market share (cable)
• 53+ million bills produced monthly
• More than 2 Billion dollars managed monthly

CSG’s comprehensive approach to front- and back-office business has made CSG Systems a leading provider of customer care and billing solutions for the worldwide communications market, including cable television, direct broadcast satellite and IP services.

With a 45% market share, CSG has a scalable service bureau solution that processes more than more than 100 million transactions each day in North America. CSG Systems continues to lead the market in US cable billing, producing more than 53 millions statements each month, and managing more than 2 billion dollars in transactions for our clients each month. 

 

 
In an industry characterized by mega-mergers and ever-changing marquees, First National Bank is proud to have a history and a name that dates back nearly 150 years. First National Bank is a division of First National of Nebraska, a multi-state holding company located in the heart of downtown Omaha. With nearly $16 billion in managed assets and over 7,000 employees, First National of Nebraska ranks as one of the largest bank holding companies west of the Mississippi River, and one of the largest family owned banks in the nation.

First National of Nebraska serves over 6.6 million customers in all 50 states. Along the way, First National Bank has become:

• One of the 10 largest credit card processors in the nation
• One of the 15 largest credit issuers in the nation
• One of the 20 largest retail lockbox processors in the nations
• One of the 19 largest ACH processors in the nation

Their world-class technology center, which opened in 1999, was built with a clear focus – to create a quality facility supported by superior service. The three-story, 190,000 square-foot center has extensive floor space, state-of-the-art communications, unstoppable power and controlled environments. They operate 24 hours-a-day, 365 days a year and are powered by its own unique state-of-the-art fuel cells which convert natural gas to highly reliable, computer grade electricity (99.99997 reliability) and backed up by Rotary Uninterrupted Power Source, Diesel Powered generators and Omaha Public Power District.

LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets. Element became one of the first call center exchange partners with LiveOps in 2008.

LiveOps is at the forefront of building the most advanced Internet Protocol-based call center platform with un-matched scalability and industry-leading availability. Whether it’s agent sourcing, on-boarding and certification processes, call center operations, or infrastructure technology, LiveOps' expert team focuses on real-world solutions that will save your organization valuable time and money.

The LiveOps management team includes forward-thinking executives from industry-leading software as a service (SaaS), Contact Center, Business Intelligence, and customer relationship management (CRM) companies such as eBay, Business Objects, Netscape, Salesforce.com, Siebel, and Tellme.

 

National Cable Television Cooperative (NCTC) is a not-for-profit programming and hardware purchasing cooperative. Founded in 1984, NCTC serves more than 1,100 cable operators throughout the United States. NCTC member companies own and operate cable systems serving 14 million subscribers. NCTC is located in Lenexa, Kansas. Visit them online at http://www.nctconline.org

In January 2008, Element Customer Care was selected by the National Cable Television Cooperative (NCTC) as a preferred cable billing and customer care provider for its members. NCTC negotiated the agreement to ensure that all of its members have affordable access to the industry’s leading billing platform. Read news release.

 

Element has a unique partnership with SubscriberWise®, a leader in risk management solutions. Together, they incorporate a comprehensive approach to risk and decision management across the subscriber life cycle from origination and retention to fraud and debt recovery. SubscriberWise® risk management solutions incorporate TransUnion's® robust consumer credit data with the highly predictive power of FICO® scoring and analytics. These solutions help operators make cost-effective decisions before approving a customer’s service and installing costly equipment.

Based in Massillon, Ohio, SubscriberWise® is the leader in risk management solutions for the cable industry. Visit them online at www.subscriberwise.com.

US HomeOps was formed in 2008 by Element Customer Care as one of the first exchange partners of LiveOps. US HomeOps proudly joined forces with this innovative virtual call center company to offer an enterprise grade call center platform with affordable U.S. customer support services.

The foundation for the call center exchange partnership is the LiveOps on-demand call center platform and application suite. This fully-integrated solution presents a robust IVR, call routing, agent management, workforce management call recording and quality monitoring combined with real-time reporting and analytics, providing unprecedented visibility across every call center function.

The LiveOps call center exchange connects US HomeOps with over 20,000 experienced home-based operators in the United States. With LiveOps, US HomeOps will be able to better assist their clients as they build subscriber loyalty, profitability and market share.

 

 
An independent federal agency, the U.S. Postal Service (USPS) is the only delivery service that visits every address in the nation, 146 million homes and businesses, six days a week. It has 37,000 retail locations and relies on the sale of postage, products, and services to pay for operating expenses, not tax dollars. The USPS has annual revenues of $75 billion and delivers nearly half the world’s mail.

For 2007, the national on-time performance scores for the delivery of First-Class Mail were at all-time highs for all categories. Overnight service reached 96 percent, as measured independently by IBM Global Business Services. USPS also achieved their eighth straight year of positive total factor productivity, which measures the growth in the ratio of resources we use to the products and services they produce.

Americans continuously rate the USPS as the No. 1 agency they trust to protect their privacy, according to a national study by the Ponemon Institute. The USPS was one of the few federal agencies to increase its customer satisfaction and trust scores. In a separate Ponemon Institute survey, consumers ranked the Postal Service as the No. 1 company in the package and delivery category. In addition, Forbes.com ranked the USPS among the top 30 U.S. businesses.