NOC Monitoring

Support Your Customers Across All Services

Element's NOC Monitoring and Tier 3 Internet tech support teams understand your customers' issues even at their most technical. These support teams are responsible for escalations from Tier 1 and Tier 2 support as well as trending and defining chronic customer and network issues.

Our customer tech support manages the ticket tracking system to define network issues. With Element, you get a technical understanding of complex home network environments, an understanding of broadband network principles and operational requirements of TCP/IP networking.

We offer NOC Monitoring on the following:

Escalation Support
•Provide support to Tier 1 and Tier 2 support staff.
Advance Network Administration
•WLAN/LAN/Server/Gateway status/availability
•ISP availability and service verification
•(packet loss, trace routes)
•Remote Wireless Coverage testing (with gear use onsite)
•Remote Line Testing (CAT-5, CAT-3, xDSL)
•if test equipment is provided
•Meeting room/conference/event support
•Troubleshoot with Commercial ISP
•(Leased lines, Frame-Relay, etc.)
•Basic server administration
•(File System maintenance, Resource Management)
Network Configuration and Field Support
•Failure/Root cause analysis
•Head-End issues affecting the functionality on such applications

       as: Web Browsers, E-mail clients, VPN, VOIP Applications
•Use/build Network management tools to test
•and monitor network availability
•Check or verify Hardware (WAP, Switches, Gateway)
•firmware or configurations
•On-site technician remote support per customer's
•specifications (structured cabling)
•On-site installation remote support per
•customer's specifications (equipment replacement)
•Configuration change of network devices
•per customers specifications


They say don't sweat the small stuff; at Element we managed the small stuff so you don't have to. We offer unparalleled tech support across the board in the cable, broadband and telecommunications industries.

Learn more about Element's Workforce Automation Solutions.


Billing services, tech support and a customer service call center to drive your business