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Hospitality Technical Support

We Support Your Customer's Technical Needs

Our hotel internet tech support engineers take over 100,000 calls per month and will provide you with toll free internet support 24 hours per day, seven days per week. When your guests need help, our high speed internet engineers are available.

Travel is stressful enough, our goal is to meet your guests needs to ease any travel strain.

Element’s hospitality technical support includes:

Most popular Desktop Operating Systems

(Ethernet and wireless adaptor configuration)

Microsoft Windows 9x/Me

Microsoft Windows 2000/2003 family

Microsoft Windows XP/Vista

Apple OS 9

Apple OS X

Desktop Applications

Web Browsers
E-mail clients
VPN
VOIP (i.e. Vonage)

Networking (LAN) Verification using customer specified tools

Head-End status/availability
Core LAN Component availability (Switches, CMTS, WAPs)
Verify LAN Stability (trace routes, packet loss)
CPE status and cabling (xDSL, Coax, WiFi bridges)
WiFi availability

Provisioning using customer specified tools

Head-End (IP3, Colubris, Nomadix, MonoWall)
Radius authentication/Accounting (Alepo, Aradial, WiBoss, Boss)