DIRECTV is ranked "Highest in Customer Satisfaction Among Satellite/Cable TV Subscribers" in the Southern, Western and Eastern regions of the United States, according to the J.D. Power and Associates 2007 Residential Cable/Satellite TV Customer Satisfaction Study. With Element, you get satellite technical support for all DIRECTV packages. Our responsive customer service and CSG partnership differentiates us from any other provider.
DIRECTV offers DVR services and the most advanced High-Definition (HD) upgrades in the marketplace. With up to 265 channels including locals and more than 30 movie channels and specialty sports networks, DIRECTV is a power player in the satellite industry.
Element supports DIRECTV with satellite bill printing, tech support and a skilled satellite call center. All your satellite customer care can be handled by Element, powered by CSG, so your customers can sit back and enjoy the show.
DIRECTV Rates No. 1 in Pay TV Industry for 2008 American Customer Satisfaction Index (May 20, 2008)
For eight straight years, DIRECTV, the nation's leading satellite television service, has scored higher for customer satisfaction than all major cable TV companies in the American Customer Satisfaction Index (ACSI). In this year's ACSI survey, DIRECTV posted an index score of 68, compared to the cable and satellite TV category which scored a 64 overall. Customers surveyed by the ACSI in the first quarter of 2008 were also asked about such issues as perceived quality, perceived value and their expectations prior to subscribing to the service. The ACSI also measures customer loyalty and retention.
Source: Business Wire
Hughes Works with Globalstar on Next-Gen Network
(May 20, 2008)
Mobile satellite company Globalstar has partnered with Hughes Network Systems for what the companies called the next-generation of satellite communications services.
Hughes will work with Globalstar to develop a proprietary satellite air interface and will deliver ground network equipment and software upgrades for installation at Globalstar's gateway ground stations.
Globalstar expects the ground network, combined with its second-generation satellite constellation scheduled for launch in the second-half of 2009, to provide the company with the ability to offer advanced wireless voice and high-speed IP Multimedia Subsystem (IMS) services, as well as seamless handoffs to terrestrial networks using multi-mode user terminals.
Source: Sky Report
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