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Online Payments

Customers Can Take Charge of Their Accounts

Any time, any place, anywhere...today's customers want service that meets their lifestyle. They are willing to choose the convenience of round-the-clock availability over live interaction. When you outsource your billing services to Element, we provide your customers with CSG Systems' Web-based, self-service capabilities along with online bill presentation and payment.

Element connects your company with CSG's Care Express service through www.mycareportal.com. This gives your business customer self care through online bill payment and online account management. The Care Express platform enables your customers to set up their initial installation of services, upgrade existing telecommunications services and view, manage and pay their bill over the Internet. Through this customer-centric platform, your clients can even order products and services over the Web.

As a result, you're able to reduce call volumes to the call center and ultimately reduce costs by placing control in the hands of your customers.