In order to successfully take advantage of emerging market conditions, telecommunications providers require advanced software that reflects next-generation technology and the ability to integrate new technology without disrupting current operations Element offers clients such solutions with CSG's call center agent desktop software, Advanced Customer Service Representative (ACSR).
The easy-to-use ACSR user interface is the result of nearly a quarter century of experience and thousands of hours of system development, ACSR software gives representatives accurate and detailed customer information for the best possible customer service. This will decrease call times and both customer and/or Customer Service Representative (CSR) hassles.
The Windows-based ACSR software gives CSRs a user-friendly platform so they can maneuver through screens to perform customer care and billing solutions with ease. Now CSRs can view all of the services that the customer may have - voice, video, data - from a single workstation.
ACSR provides CSRs with powerful functionalities including:
•Account and customer management.
•Order creation, assembly, changes and cancellation.
•Inserts and promotions.
•Inventory and equipment reservation and assignment.
•Financials management.
•Postpaid/prepaid balance management.
•Collections information display.
•Payment and refund acceptance.
•Invoice viewing.
•Dwelling serviceability verification.
Through Element, ACSR® helps your business provide superior customer service. By helping CSRs focus on delivering personalized service to each and every customer, you can grow customer loyalty and profitability.
Billing services, tech support and a customer service call center to drive your business