Element's elite call center provides round-the-clock (24/7) customer support for multiple products including television, high speed data, VoIP and Pay Per View in regards to technical support, billing, ordering and other customer inquiries. No matter when they call, your customers will be given the customer service they expect and deserve.
Element applies call center desktop software by industry leader,
CSG Systems. CSG's Advanced Customer Service Representative (ACSR) solution gives our call center representatives everything they need to support your subscribers, including:
•Account and customer management.
•Order creation, assembly, and cancellation.
•Inventory and equipment reservation andassignment.
•Financials management.
•Postpaid/prepaid balance management.
•Collections information display.
•Payment and refund acceptance.
•Invoice viewing.
•Dwelling serviceability verification.
Element offers use of a call center that is fully-trained on CSG customer support software ,as well as technical support for video and internet. Our call centers can be fully utilized around the clock or just on an after-hours and vacation basis.
All of our CSRs have comprehensive training prior to ever taking a live customer call and ongoing continuing education classes for best practices and industry trends. Our call center is simply the best in the industry.
Read more about ACSR.
Billing services, tech support and a customer service call center to drive your business