Element's elite call center services guarantee round-the-clock (24/7) customer support for multiple products including television, high speed data, VoIP and Pay Per View in regards to technical support, billing, ordering and other customer inquiries. No matter when they call, your customers will be given the customer service they expect and deserve.
Element now provides a variety of call center service options, everything for traditional brick-and-mortar call centers to home-based operators in an on-demand platform.
For traditional call center operations, Element applies call center desktop software by industry leader,CSG Systems. CSG's Advanced Customer Service Representative (ACSR) solution gives our call center representatives everything they need to support your subscribers, including:
•Account and customer management.
•Order creation, assembly, and cancellation.
•Inventory and equipment reservation andassignment.
•Financials management.
•Postpaid/prepaid balance management.
•Collections information display.
•Payment and refund acceptance.
•Invoice viewing.
•Dwelling serviceability verification.
Element offers use of a call center that is fully-trained on CSG customer support software ,as well as technical support for video and internet. Our call centers can be fully utilized around the clock or just on an after-hours and vacation basis.
Our latest call center option is made available by joining forces with LiveOps. Through this partnership, Element can rapidly deploy an Always-On™, highly secure, and instantly scalable contact center solution using a pay-per-use model. This gives our clients an enterprise-grade call center platform with affordable U.S. customer support services for cable and telecommunications clients.
With the LiveOps partnership, Element can offer clients the LiveOps’ industry-leading technology platform, which is ideal for both Element’s brick-and-mortar facilities as well as their virtual call center staffed by home agents.
All of our CSRs have comprehensive training prior to ever taking a live customer call and ongoing continuing education classes for best practices and industry trends. Our call center is simply the best in the industry.
Read more about ACSR.